Gallagher Bassett: Accident Claims and Settlements

Our Lawyers Experience Dealing with This Third Party Administrator in Accident Cases

Our law firm has handled a number of cases where the claims adjuster was Gallagher Bassett. Many people - including lawyers - negotiating claims with Gallagher Bassett just assume they are an insurance company. Gallagher Bassett is not an insurance company, but it operates as a “third-party administrator.” This means that they handle the claims process for businesses that are self-insured.

In other words, Gallagher Bassett serves as a "rent an insurance adjuster" for smaller insurance companies and businesses, hospitals and schools that are self-insured. Hartford Financial Services Group, Catholic schools and charities, Lafarge North America and many Maryland schools are just a few of the thousands of clients Gallagher represents. It is continually increasing its customer base, extending to small and mid-size business. For those and other clients, Gallagher Bassett will handle the claims process for automobile accidents, workers’ compensation cases, premises liability (including slip and falls) and other injuries.


The company was formed in 1962 and now has approximately 3,400 clients, 4,500 employees and 100 offices in the United States. They do many of the things that traditional insurance companies do: field investigations after reports of an accident, setting reserves for claims, coordinate with lawyers defending their clients’ claims, and working towards a settlement. The main difference between Gallagher Bassett and a typical insurance company is that these adjusters Bassett compete for their clients’ business, so they have an extra incentive to save money in settlements, perhaps more incentive than the average insurance agent.


Gallagher Bassett is one of the top third-party administrators by revenue. According to Business Insurance, the following third-party insurance companies were ranked by revenue for claims handled for self-insured clients:

  1. Sedgwick Claims Management Services, Inc.: $808,152,678
  2. Gallagher Bassett Services, Inc.: $401,900,000
  3. UMR, Inc.: $393,949,776
  4. Broadspire Services, Inc.: $236,467,690
  5. ESIS, Inc.: $195,400,000
  6. Meritain Health: $193,000,000
  7. CoreSource, Inc.: $ 86,619,141
  8. York Risk Services Group Inc.: $ 86,000,000
  9. Wells Fargo: $ 74,512,426
  10. Canon Cochran Management Services: $ 67,500,000

In 2010, Gallagher Bassett was also the second largest third-party administrator for workers’ compensation claims (calculated by revenue paid for claims), just after Sedgwick. In Maryland, our lawyers see Gallagher Bassett more frequently than we see Sedgwick in accident claims.


Are you banging your head against the wall dealing with Gallagher Bassett? We have earned tens of millions of dollars for victims by fighting every single case like it was our last case. Can we help you? Call 800-553-8082 or get a free online consultation. Our firm handles only serious injury cases.

In addition to dealing with pre-litigation claims, Gallagher Bassett also may be called to help with cases in litigation (after a lawsuit has been filed). Their legal management services division assists companies in controlling the costs of litigation by providing bill review and budgeting guidance.

Gallagher Bassett helps its clients evaluate the efficacy of lawsuits and the effectiveness of law firms who provide the defense. This means that even if a settlement was a not possible before a lawsuit was filed, it might still be possible before trial.

The problem with Gallagher Bassett is not even so much the company as it is the company that hires them. Companies that outsource their claims adjusting often have unrealistic views as to the fair settlement values of the case. In these cases, if you want to get full value for your case, you have no choice but to file a lawsuit.

Dealing with Gallagher Bassett on Injury Settlement Claims Before Filing Lawsuits

Gallagher Bassett is a bit harder to handicap than other insurance companies regarding how reasonable they will be for settlement because we think they craft their strategy around their client. But, generally speaking, our lawyers find that it is hard to settle an accident claim with Gallagher Bassett. While their adjusters are competent, they seem to have little independent authority. The key for accident attorneys is to flush them out to find out what their maximum settlement authority is on the file and then figure out whether that works for your client. More often than not, the answer is no and a lawsuit is the only solution.

Dealing with Gallagher Bassett on Injury Settlement Claims After a Lawsuit is Filed

Gallagher Bassett typically gets more reasonable after a lawsuit is filed. Companies using Gallagher do not have in-house counsel to defend their cases. So attorneys' fees become an issue after a lawsuit has been filed.

This reality allows Gallagher Bassett's client to get serious about evaluating the case before it goes to the next level. Again, this is a broad generalization that varies by company and by the advice, and evaluation Gallagher Bassett is giving on the settlement value of the claim.

Contacting Gallagher Bassett

You can call Gallagher Bassett in Maryland by calling (410) 910-7100 or sending a fax to (410) 992-9087. You can contact them by mail at:

P.O. Box 2007
Columbia, MD 21045

Please think twice before having any communications with an insurance company or third-party claims adjuster. Think three times before putting anything in writing or giving a recorded statement. Consider contacting a lawyer first.

Hiring a Lawyer to Take on Gallagher Bassett

If you have been injured in an accident in Maryland, call us at 800-553-8082 or click here for a free consultation.

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